Document: Privacy Notice
Product: AVOLVE
Published by: Apollo Tyres Ltd.
AVOLVE recognises the importance of maintaining your privacy. This Privacy Notice describes how we collect, process, and protect your personal data when you engage with the AVOLVE mobile and/or desktop application.
1

Information We May Collect & How We Use It

We may collect personal information for specific operational purposes. As our services offer a consolidated view of the tyre lifecycle journey for your entire fleet, we collect details such as: name, address, email address, telephone number, and commercial vehicle registration number.

The purposes for which your information is used are outlined below:

  • User registration — To create your profile and maintain customer records.
  • Vehicle registration details — For vehicle identification and to provide requested services.
  • Address / email / phone — To contact you for service delivery or enquiries related to your vehicle.
  • Geolocation — To calculate distance travelled by your vehicle.
  • Credit / debit card / bank details — Where applicable, for payment processing.
  • Registration Certificate — As a unique identifier for vehicle tyre mapping; other RC information may be used for product development.

By submitting your information, you accept that we may retain it and that it may be processed by us or our Partners to provide services, perform business analysis, periodic communications, and internal operations.

2

Security & Data Storage

Security is a core priority. We maintain strict physical, electronic, and administrative safeguards — including encryption — to prevent unauthorised access to your information.

We retain personal data for as long as it is needed to provide the services you have requested, and thereafter for legal and service purposes, including retention periods mandated by contractual or regulatory obligations.

3

Information Sharing & Disclosure

We do not sell or share personally identifiable information with third parties. We may disclose user information only in the following circumstances:

  • In response to legal process or regulatory requirement.
  • With third parties to investigate, prevent, or take action regarding potentially illegal activities, suspected fraud, or policy violations.
  • With our affiliates or group companies so they can provide, improve, and communicate about their own products and services.
  • We reserve the right to transfer User Information outside India in compliance with applicable Data Protection legislation.
4

Your Rights

Data protection legislation provides you with the following rights regarding your personal information:

  • Be informed — The right to know how we collect your information.
  • Access — The right to access the personal information we hold about you.
  • Correction — The right to correct any inaccurate information.
  • Deletion — The right to request deletion of your information.
  • Restriction / Objection — The right to restrict or object to our processing of your data.

If we receive such a request, our data privacy team will evaluate it and respond within a reasonable timeframe.

5

Age Restrictions

Our platform is not intended for children under 18 years of age. AVOLVE does not knowingly collect personal data from children under 18. If we learn we have collected such data, we will delete it promptly.

If you believe we might have information from or about a child under 18, please contact us at dataprivacy@apollotyres.com.

6

Contact Us

AVOLVE is committed to protecting and respecting your privacy. If you have any questions or concerns about this Privacy Notice, please reach out to us.

OrganisationApollo Tyres Ltd.
8

Updates

We may revise this Privacy Notice from time to time. We encourage you to review it periodically. Your continued use of the platform following the posting of changes will be deemed acceptance of the updated policy.

Effective: 01 November 2023
Jurisdiction: Courts of New Delhi, India
Please read these Terms & Conditions carefully before downloading, installing, registering, or using AVOLVE. By downloading or using the Application, you and your organisation agree to be legally bound by the terms herein.
1

Permissions Granted

Under this Agreement, we grant Fleet Customers a limited, non-exclusive, non-transferable, non-sub-licensable, revocable permission to download, install, and access the Application ("Permission"), subject to these terms and any applicable policies.

This Permission is provided as part of, or under, a contractual arrangement executed between Apollo and the Fleet Customer (the "Tyre Service Agreement"). Fleet Customers may download the Application onto an Android-compatible device for professional purposes only.

2

Geographic Restrictions

Unless otherwise specified, the Application is presented solely for use within India. We make no representation that the Application will be available or accessible in other locations or countries.

3

Reservation of Rights

We and/or our licensors remain the owners of the Application at all times. The Application is protected by copyright, trademark, design, patent, trade secret, and other intellectual property laws. Apollo and/or its licensors retain the right to withdraw the Application from circulation at their discretion.

You do not acquire any ownership interest in the Application under this Agreement other than the right to use it in accordance with the Permission granted.

4

Minimum System Requirements

The Application functions best with a minimum system requirement of Android (above 7.0, up to 12.0). The Application is not optimised for tablet use or Apple iOS.

5

Features of the Application

The Application allows you to monitor end-to-end tyre lifecycle, including fitment, inspection, service (rotation, alignment), scrap, and retread management. It provides insight into tyre performance and cost per kilometre (CPKm), enabling better inventory management and lifecycle cost optimisation. The Application also captures tyre performance data including inflation pressure, NSD, odometer readings, and vehicle observations.

6

Updates & Compatibility

Apollo may, at its sole discretion, develop and provide updates to the Application, including upgrades, bug fixes, patches, and new features ("Updates"). Depending on the update, you may not be able to use the Services until the latest version is installed.

All Updates must be promptly downloaded and installed. Apollo will not be held responsible for any compatibility issues arising from outdated or incompatible devices.

7

Acknowledgements

  1. The terms of this Agreement apply to the Application and all Services, including all updates and supplements, unless they come with separate terms.
  2. We reserve the right to update this Agreement at any time. Continued use of the Application following posting of changes constitutes your agreement to be bound by the revised terms.
  3. Fleet Customer is responsible for obtaining permission from Device Owners to download the Application onto Devices not owned by them.
  4. By using the Application, Fleet Customer consents to us collecting technical information about Devices to facilitate updates, support, and Application improvement.
  5. The Application may provide links to third-party websites. We are not responsible for, and do not endorse, their content or privacy policies.
  6. Fleet Customer must keep account details and passwords confidential and is fully responsible for any outcomes caused by failure to do so.
8

Permission Restrictions

Except as expressly permitted under this Agreement, you and/or Fleet Customer shall not:

  1. Copy the Application or any part of the Services.
  2. Modify, translate, adapt, or create derivative works of the Application or Services.
  3. Reverse engineer, disassemble, decompile, or attempt to derive or gain access to the source code.
  4. Remove, delete, alter, or obscure any trademarks, copyright, patent, or other proprietary rights notices.
  5. Rent, lease, lend, sell, sublicense, assign, distribute, or otherwise transfer the Application or Services to any third party.
  6. Remove, disable, or circumvent any copy protection, rights management, or security features.
  7. Upload or introduce any virus or malware to the Application or Services.
  8. Breach any applicable technology control or export laws and regulations.
9

Acceptable Use Restrictions

Fleet Customer shall not:

  1. Use the Application in an unlawful manner or for any unlawful purpose.
  2. Upload or introduce any virus, malicious code, or malware into the Application.
  3. Infringe our intellectual property rights or those of any third party.
  4. Transmit any material that is defamatory, offensive, or otherwise objectionable.
  5. Use the Application in a manner inconsistent with any applicable law.
10

Intellectual Property Rights

  1. Fleet Customer acknowledges that all intellectual property rights in the Application belong to us or our licensors. Fleet Customer has no rights other than the limited right to use the Application under this Agreement.
  2. Fleet Customer acquires no ownership interest in the Application. Apollo and its licensors retain their entire right, title, and interest.
  3. Customer Input. Fleet Customer grants Apollo a royalty-free, transferable, sub-licensable, irrevocable, perpetual, worldwide licence to use any suggestions, recommendations, or other feedback relating to the Services.
11

Organisational Accounts & Administrators

  1. Customer Data is any data inputted into or collected by the Application. Where it includes personal data, it shall be treated in accordance with the Privacy Notice.
  2. Fleet Customer warrants they are the rightful owner of the Customer Data, or have received permission to upload it, and to grant Apollo the right to store, access, analyse, and use it to provide and improve the Services.
  3. Fleet Customer acknowledges Apollo's right to share Customer Data with service providers required to operate, maintain, and enhance the Application.
12

Disclaimer of Warranties

  1. Fleet Customer expressly acknowledges and agrees that use of the Application is at Fleet Customer's sole risk.
  2. To the maximum extent permitted by applicable law, the Application and Services are provided "as is" and "as available", with all faults and without warranty of any kind, express or implied.
13

Limitation of Liability

  1. Fleet Customer accepts that the Application has not been developed to meet individual needs and is responsible for ensuring the functionalities meet their requirements.
  2. The Application is supplied for professional use only. We do not accept liability for any incidental, indirect, special, punitive, or consequential loss.
  3. To the fullest extent permitted by applicable law, Apollo's monetary liability shall be limited to INR One Thousand only.
14

Indemnity

You agree to defend, indemnify, and hold harmless Apollo, its affiliates, officers, directors, employees, licensors, and agents from any claims, damages, losses, or expenses arising from:

  1. Your use of and access to the Application and/or Services.
  2. Your violation of any term of this Agreement.
  3. Your violation of any third-party right, including publicity, privacy, or intellectual property rights.
  4. Your breach of any applicable laws.
  5. Any unauthorised or wrongful use of your account by any person, whether or not authorised by you.
15

Term & Termination

  1. This Agreement commences when you download/install the Application and continues until terminated.
  2. We may terminate immediately by written notice if Fleet Customer commits a material breach, fails to remedy it within 14 days, or breaches any Permission or Acceptable Use Restriction; or on thirty (30) days' prior written notice.
  3. This Agreement terminates automatically upon expiration of the Tyre Service Agreement or subscription period.
  4. On termination: all rights cease immediately; you must cease all authorised activities; you must delete the Application from all Devices; no refunds shall be provided.
16

Contact Us

  1. Fleet Customer may contact us by email at dataprivacy@apollotyres.com. We will confirm receipt by reply email.
  2. If we need to contact Fleet Customer, we will do so at the email address provided at registration.
17

Force Majeure

  1. We will not be liable for any failure to perform our obligations caused by any act or event beyond our reasonable control, including failure of telecommunications networks ("Force Majeure").
  2. In the event of a Force Majeure, our obligations will be suspended for the duration of the event. We will use reasonable endeavours to resume performance.
18

Miscellaneous

  1. Rights or obligations may only be transferred to another party with our written consent.
  2. Failure to insist upon performance or delay in enforcing rights does not constitute a waiver of those rights.
  3. Each condition operates separately. If any condition is found unlawful or unenforceable, the remaining conditions continue in full effect.
  4. This Agreement is governed by the laws of India. In any dispute, the courts of New Delhi, India shall have exclusive jurisdiction.
  5. This Agreement, the Tyre Service Agreement, and the Privacy Notice constitute the entire agreement between the parties.
  6. This Agreement is made in English. In the event of any conflict between the English version and a translation, the English version shall prevail.
19

Grievance Officer

In accordance with the Information Technology Act, 2000 and rules thereunder, the details of the Grievance Officer are as follows:

NameAravind Krishna Mahadevan Ayyar
DesignationHead — Fleet Mobility Solution
Address7, Institutional Area, Sector 32, Gurgaon 122001, India